F.A.Q.

Mannarino, help me...

ON DELIVERY:

We only ship by refrigerated courier, in order to respect the so-called 'Cold Chain', which is essential for the transport of high-quality food products so as to preserve the goodness of the product and all its characteristics.

Where do you deliver?

Throughout Italy (excluding islands)

How much does shipping cost?

- Milan: 3.90€, free for orders over 39€.

- Milan Hinterland, Monza and Brianza, Bergamo, Brescia, Como, Varese, Pavia, Lodi, Cremona: 10€, free for orders over 79€.

- Rest of Lombardy: 12€, free for orders over 99€

- Italy (excluding islands): €15, free for orders over €119

I placed my order today when will I receive it?

- Milan: you will receive your parcel the day after your order. Deliveries are made daily, including Saturdays and Sundays. During the finalisation of your order you can choose the time slot for delivery.

- Milan Hinterland, Monza and Brianza, Bergamo, Brescia, Como, Varese, Pavia, Lodi, Cremona: you will receive your parcel within 48 hours after ordering. Deliveries are made every day except Sundays. Once you have completed your order you will receive the link to customise your delivery and choose your preferred time slot.

- Rest of Lombardy: Orders leave every Monday and Wednesday. You will receive your parcel within the next 48 hours.

- Italy (excluding islands): Orders leave every Monday. You will receive your parcel within the next 72 hours.

ON PRODUCTS:

What allergens are present in the various preparations and which are gluten-free?

Consult the characteristics of each product to check for possible allergens and the presence of gluten.

How long do products keep in the fridge and which ones can be frozen?

Vacuum-packed products up to 5 days, packaged products 48 hours.
All products can be frozen with the exception of: Arrosticini, Lamb Chops and Grandma's Meatballs.

How is the meat packaged?

Our products are vacuum-packed using skinpack, a technique based on the application of a heat-shrinkable plastic film in contact with the product on food-grade cardboard to ensure an airtight seal on the package.

This makes it possible to keep meat fresh for longer, without adding gas to the package.
Furthermore, the packaging is environmentally friendly: because 100% recyclable with 90% less plastic than traditional packaging methods.

ASSISTANCE:

How can I contact you?

Email us at [email protected] or contact us by phone at 3296476668.

I received the Mannarino parcel but there are missing products and/or errors?

Please send an e-mail to [email protected]. We will respond quickly and make it up to you.

For which products can I exercise the right of withdrawal?

As these are perishable products, we do not allow the right of withdrawal.

ONLINE SHOPPING:

I placed an order... how do I know if it is confirmed?

Once you have completed your order, you will receive a confirmation of your order at the email address you used when purchasing.
In case you do not receive the e-mail, check the Junk or Spam folder of your e-mail box and, if you use a Gmail address, also check the Promotions folder.

I have confirmed my order, but would like to change the content, may I?

We regret to inform you that it is not possible to add, change or remove products to your order once it has been confirmed.

Is there a minimum order in Mannarino's online butcher shop?

No. You may place orders of any amount.

Can't complete a purchase or have a navigation problem?

If you encounter difficulties when browsing or making a purchase on the Mannarino Shop, we advise you to update your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available.
Should you continue to experience problems, remember that Customer Service is at your disposal. To contact them click on "Assistance' or write to [email protected]

How can I pay at Mannarino's 'At your home' shop? Which payment methods are accepted?

The Mannarino Online Shop allows you to shop using:
- PayPal
- Credit Card on PayPal circuit

Which credit cards does PayPal accept?

The Mannarino Online Shop allows you to make purchases using: PayPal and Cards. Cards of the following circuits are accepted: Visa, Visa Electron, Postepay, Mastercard, American Express.